MARQUE INK (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and place orders with us.
1. Information We Collect
Personal identification information: Name, email address, phone number, billing and shipping addresses when you create an account or place an order.
Payment information: Credit card numbers and payment details are processed by our PCI-compliant payment processor. We do not store full card numbers on our servers.
Order and customization data: Product selections, uploaded artwork files, text and design specifications for your custom orders.
Usage data: Pages visited, time spent on pages, links clicked, referring URLs, browser type, operating system, and IP address collected automatically via cookies and analytics tools.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including custom printing production
- Communicate with you about your order status, proofs, and shipping
- Send order confirmations, invoices, and receipts
- Respond to customer service inquiries
- Send promotional emails and newsletters (with your consent)
- Improve our website, products, and services
- Comply with legal obligations and prevent fraud
3. Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences, maintain your shopping cart, and understand how visitors use our site.
You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of our website, including your ability to add items to your cart or complete checkout.
We use Google Analytics to analyze website traffic. Google Analytics may collect data about your browsing behavior across websites. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service providers: Third-party vendors who help us operate our business (payment processors, shipping carriers, email service providers, cloud storage). These parties are contractually obligated to keep your information confidential.
- Legal requirements: We may disclose information if required by law or to protect the rights, property, or safety of MARQUE INK, our customers, or others.
- Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Order records and associated artwork files are retained for a minimum of 7 years for tax and legal purposes.
6. Data Security
We implement industry-standard security measures to protect your personal information, including SSL encryption for data transmission, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
Depending on your location, you may have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Request deletion of your personal data (“right to be forgotten”)
- Object to or restrict certain processing of your data
- Withdraw consent for marketing communications at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at privacy@productprinting.com.
8. Children's Privacy
Our website is not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
MARQUE INK Privacy Team
123 Commerce Drive, Chicago, IL 60601
Email: privacy@productprinting.com
Phone: 1-800-PRINT-01